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Privacy Policy · VoiceTwin AI
Who we are
INFRANOVASOFT Technology Solutions ("we") develops and operates VoiceTwin AI ("the app"), from Ecuador. This policy explains what data the app collects, what for, who else processes it and what you can do about it. Contact: desarrollo@infranovasoft.com.
Your account
Your name, your email and a hash of the password you choose when you create the account; nobody on our team can read your password.
What you save in the app
The names of the voices you create, the texts you convert and how many characters and minutes you use. It is yours; we store it to show it to you, sync it across your devices and back it up.
Your voice
To clone a voice, the sample you record or upload is sent to ElevenLabs, which builds the voice model. We do not store the sample on our servers; the model lives at ElevenLabs until you delete the voice or your account.
Before cloning, the owner of the voice reads a phrase with a one-time code out loud. We send that recording to ElevenLabs to transcribe it and keep the phrase, the transcription, the date and the IP address as proof of consent, for as long as the voice exists.
The texts you convert and the recordings you pass through the voice changer are sent to ElevenLabs and not stored by us. The audio you create is saved only on your phone.
Device and usage
The device model, operating system, app version and language, a notification token if you allow notifications, and a security log of account actions with the IP address they came from.
There is no third-party analytics SDK and no tracking across other companies' apps or websites.
Purchases
Subscriptions are paid through Google Play or the App Store. We receive the plan, its status and its dates to unlock the paid features, never your card details.
Advertising
The free plan shows ads from Google AdMob. They are non-personalized ads: your profile and your activity are not used to choose them. AdMob does receive your device's advertising identifier, which it uses to limit repetition and detect fraud; you can reset it in your phone's settings. Paid plans show no ads.
What we use it for
- To make the app do what it promises
- To keep you signed in and back up your data
- To unlock the plan you pay for
- To reply when you write to support
- To detect abuse and protect accounts
We do not sell your personal data and we do not share it with anyone for their own advertising.
Who else processes it
Only the providers we need to run the app, and only what each one needs. They act on our behalf and may not use your data for their own purposes. Some of them are outside your country; we rely on their contractual safeguards for those transfers.
| Provider | What for | Where |
|---|---|---|
| Contabo GmbH | Servers and database | European Union |
| Google Firebase Cloud Messaging | Push notifications | United States |
| Google AdMob | Non-personalized ads | United States |
| RevenueCat | Validate purchases made in the store | United States |
| ElevenLabs | Build voice models, generate speech, change voices and transcribe the consent phrase | United States |
How long we keep it
- Your account and what you save: while the account exists.
- After you delete your account: erased within 30 days.
- Security log with IP addresses: 12 months.
- Backups: rotated within 35 days.
- Purchase records: as long as tax law requires.
- Voice models: until you delete the voice or your account. Consent proof: as long as the voice exists.
Your rights and deleting your account
You can access, correct, export and delete your data, and object to or restrict its processing. To delete your account and everything in it, open Settings → Delete my account in the app, or follow the steps at www.infranovasoft.com/voicetwin/eliminar-cuenta. You can also write to desarrollo@infranovasoft.com; we reply within 30 days.
Depending on where you live, laws such as the GDPR (European Union), the CCPA (California) or Ecuador's Organic Law on Personal Data Protection give you these rights and the right to complain to your data protection authority.
Children
The app is intended for adults 18 and over. We do not knowingly collect data from minors; if you learn that a minor created an account, write to us and we will delete it.
Security
All traffic travels encrypted over HTTPS, passwords are stored as a cryptographic hash and access to the servers is restricted to the team that operates them. No system is infallible, and we cannot guarantee absolute security.
Changes and contact
If we change this policy we will update the date at the top, and we will let you know in the app when the change is important. Questions: desarrollo@infranovasoft.com.