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Privacy Policy · CryptoPilot
Who we are
INFRANOVASOFT Technology Solutions ("we") develops and operates CryptoPilot ("the app"), from Ecuador. This policy explains what data the app collects, what for, who else processes it and what you can do about it. Contact: desarrollo@infranovasoft.com.
Your account
Your name, your email and a hash of the password you choose when you create the account; nobody on our team can read your password.
What you save in the app
If your account is an operator of the robot: the robot's settings you change (mode, risk per timeframe, leverage and position limits, excluded symbols), the trades you enter or close by hand and the panic button. The app also shows what the robot stores on its server: market scans, signals, the AI review of each one, trades with their prices and results, and the balance of the exchange account. An account that is not an operator stores nothing beyond the account itself. It is yours; we store it to show it to you, sync it across your devices and back it up.
Trading data
The robot trades on the Binance account of its owner, with API keys that live only on the server: the app never asks for them, never shows them and never stores them on your phone. The keys only allow futures trading, never withdrawals. Balances, positions and trades are read from that account to show them to you.
To review each signal, the server sends OpenAI the market data of that signal (symbol, prices, indicators and recent candles). It does not include your name, your email or your balance. Content sent to the OpenAI API is not used to train its models.
Device and usage
The device model, operating system, app version and language, a notification token if you allow notifications, and a security log of account actions with the IP address they came from.
There is no third-party analytics SDK and no tracking across other companies' apps or websites.
Advertising
CryptoPilot shows no ads. It has no advertising SDK and does not read your device's advertising identifier.
What we use it for
- To make the app do what it promises
- To keep you signed in and back up your data
- To reply when you write to support
- To detect abuse and protect accounts
We do not sell your personal data and we do not share it with anyone for their own advertising.
Who else processes it
Only the providers we need to run the app, and only what each one needs. They act on our behalf and may not use your data for their own purposes. Some of them are outside your country; we rely on their contractual safeguards for those transfers.
| Provider | What for | Where |
|---|---|---|
| Contabo GmbH | Servers and database | European Union |
| Google Firebase Cloud Messaging | Push notifications | United States |
| Binance | Market data and the robot's futures orders | Outside the United States |
| OpenAI | Review each signal from its market data | United States |
How long we keep it
- Your account and what you save: while the account exists.
- After you delete your account: erased within 30 days.
- Security log with IP addresses: 12 months.
- Backups: rotated within 35 days.
- Scans, signals, AI reviews and trades: kept on the robot's server while the robot exists, because they are its trading history. Deleting your account deletes your account and its sessions; the robot's history belongs to the robot's owner.
Your rights and deleting your account
You can access, correct, export and delete your data, and object to or restrict its processing. To delete your account and everything in it, open Settings → Delete my account in the app, or follow the steps at www.infranovasoft.com/cryptopilot/eliminar-cuenta. You can also write to desarrollo@infranovasoft.com; we reply within 30 days.
Depending on where you live, laws such as the GDPR (European Union), the CCPA (California) or Ecuador's Organic Law on Personal Data Protection give you these rights and the right to complain to your data protection authority.
Children
The app is intended for adults 18 and over. We do not knowingly collect data from minors; if you learn that a minor created an account, write to us and we will delete it.
Security
All traffic travels encrypted over HTTPS, passwords are stored as a cryptographic hash and access to the servers is restricted to the team that operates them. No system is infallible, and we cannot guarantee absolute security.
Changes and contact
If we change this policy we will update the date at the top, and we will let you know in the app when the change is important. Questions: desarrollo@infranovasoft.com.